7abc's Privacy Policy & Data Protection

1. Introduction & Definitions

7abc, as a trusted online entertainment platform in Bangladesh, places the highest importance on protecting the privacy of your personal information. This Privacy Policy ("Policy") describes what information we collect, why we collect it, how we use it, and how we keep it secure.

Definitions of some key terms used in this policy are given below:

Personal Information

Any information that can directly or indirectly identify an individual. For example: name, mobile number, email address, date of birth, etc.

Platform

The 7abc website, applications, and all associated digital services provided to users.

User

Any person who uses services through a registered account on the 7abc platform.

2. What Information We Collect

To provide secure and uninterrupted services on the 7abc platform, we collect various types of information. Details are provided below.

2.1 Registration Information

Information you provide when creating an account:

• Full name (in Bengali or English)
• Mobile number
• Email address (optional)
• Date of birth (for age verification)
• Preferred username and password

2.2 Identity Verification Information (KYC)

To ensure secure transactions and prevent fraud, we may request the following documents for identity verification purposes:

• Copy of National Identity Card (NID) or passport
• Mobile banking account details (bKash, Nagad, or Rocket)
• Proof of address (where applicable)

2.3 Financial Transaction Information

Information stored for processing deposits and withdrawals:

• bKash, Nagad, or Rocket number
• Transaction amount and date
• Transaction reference number

2.4 Automatically Collected Information

The following information is collected automatically while you use the platform:

• IP address and device type
• Browser name and version
• Pages visited and time spent
• Login and logout times
• Clickstream data and navigation patterns
• Device operating system

3. Purpose of Using Information

7abc uses collected information only for legitimate and specific purposes. We use your information for the following:

3.1 Service Delivery & Operations

• Account creation and management
• Processing deposits and withdrawals
• Maintaining gaming transaction records
• Awarding bonuses and rewards
• Providing customer support

3.2 Security & Fraud Prevention

• Verifying the identity of authorized users
• Detecting multiple accounts or fraudulent activity
• Monitoring suspicious transactions
• Ensuring account security

3.3 Platform Improvement

• Analyzing and improving the user experience
• Developing new features and services
• Monitoring platform performance

3.4 Communication

• Sending important account-related notifications
• Transaction confirmation messages
• Security-related alerts
• Relevant promotional offers (based on your consent)

4. Data Storage & Security

7abc applies internationally recognized technical and procedural safeguards to ensure the security of your personal information.

4.1 Encryption & Technical Safeguards

• All data transmissions are secured by SSL (Secure Socket Layer) encryption
• Stored data is encrypted using advanced encryption algorithms
• Passwords are stored using hashing methods — they are not readable in plain text
• Regular security audits are conducted
• Firewall and intrusion detection systems are active

4.2 Access Controls

Only authorized personnel can access your information, and only to the extent necessary for carrying out their responsibilities. All staff are bound by strict confidentiality agreements.

4.3 Data Retention Period

Information is retained for as long as your account is active and, after account closure, for as long as required to meet legal obligations. Once legal, regulatory, or dispute resolution requirements are fulfilled, data is securely deleted or anonymized.

5. Sharing Information with Third Parties

7abc does not sell your personal information. However, limited information may be shared with third parties in specific circumstances.

5.1 Service Provider Partners

To ensure the platform operates effectively, we work with trusted technology and service providers. These include:

• Payment processing services (bKash, Nagad, Rocket)
• Game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, JILI, Spribe, Ezugi, etc.)
• Data analytics and cybersecurity services
• Customer support technology providers

These partners receive only the information relevant to their specific tasks and are also bound by strict confidentiality obligations.

5.2 Legal Obligations

Information may be shared with authorities in the following circumstances:

• In compliance with a court order or valid legal process
• To comply with anti-money laundering regulations
• When cooperation is required in fraud investigations
• In emergency situations to protect life and property

5.3 Business Transfers

In the event of a merger, acquisition, or business restructuring, your information may be transferred to the new entity. You will be notified before any such change takes place.

6. Cookies Policy

The 7abc website uses cookies to improve your browsing experience. Cookies are small data files stored on your device.

6.1 Types of Cookies We Use

• Essential Cookies: Essential for the core functionality of the website — maintaining login sessions, security tokens, etc.
• Functionality Cookies: Remember your preferences and settings, such as language preference.
• Analytics Cookies: Collect site usage statistics, which help us improve our services.

6.2 Cookie Controls

You can disable or delete cookies at any time through your browser settings. Please note, however, that disabling essential cookies may cause some platform features to not work properly.

7. Your Rights

As a registered user of 7abc, you have the following rights regarding your personal information:

7.1 Right to Access Information

You can request to know what information we hold about you. Once verification is complete, we will provide you with a copy of the relevant information.

7.2 Right to Rectification

If any of your information is incorrect or incomplete, you can request a correction. We will make the correction as quickly as possible.

7.3 Right to Erasure

In certain circumstances, you can request that your information be deleted. However, due to legal obligations, some information may be required to be retained for a specific period.

7.4 Right to Restrict Processing

You can request that the processing of your information be limited — particularly when there is a dispute about the accuracy of the information or you believe the processing is unlawful.

7.5 Withdrawal of Consent

Where your information is processed on the basis of your consent (such as marketing communications), you can withdraw that consent at any time. This will not affect the lawfulness of any processing carried out prior to withdrawal.

To exercise these rights, please contact our support team.

8. Protection of Minors

7abc is a responsible gaming platform. Our services are intended for users aged 21 and above only. We never knowingly collect personal information from minors.

An age verification process is carried out at the time of registration. If we confirm that a minor is using our platform, that account will be closed immediately and all associated information will be deleted.

To learn about our detailed policy on the protection of minors, please read our Responsible Gaming page.

9. Policy Changes

7abc may update this privacy policy from time to time. The policy may be revised due to service improvements, new legal obligations, or business changes.

9.1 Notification of Changes

For significant changes, we will:

• Send a notification to your registered mobile number or email
• Present it when you log in to the platform
• Update the "Last Updated" date at the top of this page

9.2 Consent to Revised Policy

Continuing to use the platform after changes take effect will be considered as your agreement to the revised policy. If you do not agree to the new policy, please stop using the service and contact us.

10. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our privacy team will review your request as quickly as possible.